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    « Happy Holidays! | Main | Even More About Data and Its Issues »


    Mike Kavis

    I agree with your comments. My use case is a little different. I am looking at this from a business process standpoint. My users are asking for reports that create non-value added business processes. They are creating reactive business processes. Here is an example. I was asked to create a "missing signature report". The real issue here is the appropriate approval gate has not been built into the business processes. Instead of fixing the root cause, the business is asking to create another report which will require someone to manually react to the lack of a good process. So when I ask "What problem are you trying to Solve/", I am trying to make sure that we are building good business processes and not adding more waste. As far as Excel goes, it is fine for users to use Excel as long as Excel does not become the system of record. I have seen way to many times where critical business decisions are made by one person view of data on their C: drive. Excel is a good tool for manipulating data but not for ensuring data integrity. Hmmm, might have to blog this one!


    I suppose it is not so easy for users to answer the question "Here's what we have available, what is missing or needs to be altered for your needs, and will this work in other parts of the business?" Why? It's because of different languages used by both parties. Mike's post presents this problem - Mr. Smith to use Excel needs to know the concept of data/database integrity. I'm sure that usually Mr. Smith knows the price of his service/product, names of customers/suppliers but he has no idea about IT tools. So this question is OK from your point of view but may not be proper from your inside customer side.

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